Shipping and Payment
Delivery area and form of dispatch
The goods are delivered to the European Union. The dispatch takes place from the Federal Republic of Germany. We send deliveries in letter format with Deutsche Post and deliveries as parcels or packages with DHL.
Parcels and parcels can be delivered to DHL packing stations within Germany on request. The maximum permissible package size of Packstations must be observed. If the delivery is unsuitable for the desired delivery address (for example due to the size of the package or shipping as a letter), we will contact our customers for an alternative delivery address.
Free shipping to the Federal Republic of Germany, no minimum order value. Free shipping to the European Union from a minimum order value of 40 euros.
Taxes and Customs
For intra-community deliveries, customers can claim a reversal of the tax liability (zero tax rate) by entering their valid VAT identification number . If customs duties are incurred for the destination country, the buyer bears the costs and is responsible for correct customs clearance.
Unless other deadlines are specified in the item descriptions, shipping usually takes place within 1-2 working days after the order confirmation and, if prepayment has been agreed, after the time the money is received on our account. (The transport times depend on Deutsche Post for letter post or DHL for small packages and parcels and are approx. 1-2 working days in the Federal Republic of Germany and approx. 3-7 working days for deliveries to other EU countries. On Sundays and public holidays No delivery.)
When ordering items with different delivery times, we will send the goods in a joint delivery, unless we have made any deviating agreements with our customers. In this case, the shipping time is determined by the article with the longest delivery time.
There are no minimum order quantities.
We reserve the right to divide deliveries into several packages and to dispatch them if this should be necessary for shipping reasons. Additional shipping costs are only incurred if expressly agreed.
Accepted payment options
- Prepay by bank transfer
- Payment by SEPA core direct debit (up to a maximum of EUR 1,000.00, debit 1 day after prior notice)
- Payment by PayPal (PayPal, debit and credit cards, direct debit, invoice if necessary. Customers do not need a PayPal account for this!)
More details on payment
When paying by SEPA core direct debit, customers authorize us by issuing a corresponding SEPA mandate to collect the invoice amount from the specified account. If this payment method is selected, the direct debit in accordance with the displayed mandate process conditions after the shortened advance notice period (pre-notification) about a day. Customers are obliged to ensure that their payment account has sufficient funds on the announced date.
When paying by credit card, the credit card account is debited when the contract is concluded.
Our bank connection
IBAN: DE79 7015 0000 1003 3968 17
Account holder: KoDeJa GmbH
We are happy to answer any questions. You can find our contact details in the imprint.